Sometimes tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within 3 business days from the marked delivery date, but here are some tips to try in the meantime:
-First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender.
-Look around to see if it was left nearby and ask your neighbors in case it was delivered to them instead of you.
-See if another member of the household accepted the delivery.
-Check your mailbox, most of our packages fit into a mailbox.
Any packages that are marked "delivered" that you have not received, must be reported to us within 5 days of the official delivery scan. Please report by emailing help@baudie.com . We always send out an email with tracking information. It is the customer's responsibility to track their order closely.
It is a customer’s responsibility to provide the correct address that the shipping carrier is able to deliver to. If the shipping carrier is unable to deliver to the address that the customer provided, the customer has to resolve the delivery issue with the shipping carrier directly. If an order is returned back to us due to insufficient address, forwarding issues or if the package was unclaimed, once we receive the package back at our warehouse, we will issue a refund minus the original shipping charges (as the shipping charges go directly to the carrier). We are not responsible for any packages that are unclaimed and/or delivered to an insufficient address. If you have tracked your package and can see that is was returned back to us, please email help@baudie.com to notify us.