Customer Care

We hope you’ll be completely satisfied with your products and if you are not, we will accept a return for up to 3 items in a singular order (if purchasing a bundle, every item in the bundle counts) for a refund or store credit as long as the products are at least 80% full and shipped back within 30 days of initial purchase date. Only 3 items per person per 12 month period are eligible for a return. Please note the original shipping cost is non-refundable.

• If a promotional code was used at the time of purchase, the refund or store credit will reflect the prorated amount of each discounted item requesting to be returned.
• Please note our Discovery Set is FINAL SALE as also noted on the product page.
• Only unopened Cotton Dry Wipes are returnable.
  
  

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team and do not meet the return criteria will be recycled/disposed of.

At this time, we are not able to offer returns or exchanges for international orders due to new intricate tariff policies.

To initiate a return/store credit please email help@baudie.com.

• There will be a fee deducted from the refund to cover return/handling costs. This fee will depend upon how many items you are returning in your order.
• Fee Structure: 1 Item - $5 handling fee, 2 items - $8 handling fee, 3 items - $12 handling fee.
  
  

If you choose to receive store credit, you will not be charged the return/handling fee.

If an item purchased as part of a discounted bundle is returned, the refund will be adjusted based on the original full-price value of the item(s) kept.

Because bundles are offered at a special discounted price, returning only part of a bundle may change the order’s discount eligibility. If the remaining item(s) no longer qualify for the bundle discount, the refund amount will reflect the difference between the bundle price paid and the full retail price of the item(s) kept.

This means the refund may be less than the individual discounted item amount shown at checkout.

Please Note: Discovery set is final sale and not eligible for a refund/store credit.

If your return brings your order subtotal below the threshold for a free gift, the gift must also be returned unused.

A store credit or refund will be processed within 7 business days. You’ll receive a confirmation via email as soon as it’s been processed. Please note, it can take up to 4 business days for the refund to be reflected on your bank account statement.

Any orders purchased with a gift card will receive store credit only if returned according to our return policy.

At this time, we are unable to modify an order after it has been placed. We only allow order cancellations within 1 hour of placing the order (you must email us to help@baudie.com within 1 hour of placing your order for the cancellation to be valid).

We want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't make changes like address updates or item changes. For cancellations, please send us an email within 1 hour of placing your order to help@baudie.com and we will do our best to assist you.

We're so sorry to hear that an item is missing from your order. Please email help@baudie.com within 48 hours of order receipt with a photo of everything you received and the packaging it came in. Don't worry, we'll make sure you receive everything that you ordered.

The validity of a promo code depends on the item. Please contact help@baudie.com to verify whether a promo code can be applied to a specific product.

Sorry, but we're unable to match promotional offers from any of our retail partners.

Unfortunately, we are unable to accommodate price matches for recent promotions.

Sorry, but we're unable to retroactively apply promo codes at this time.

At this time we only accept one promo code per order.

Yes we do! We are so happy to be able to offer a 10% OFF Military Discount. Please send an email to help@baudie.com for further instructions.

All of our products are made in the USA.

We never test on animals, just super sweaty and smelly humans :-)

Our products are vegan. If you have any specific questions, please email help@baudie.com

Our products are used by many pregnant + breastfeeding moms. While none of our ingredients would be harmful, we recommend always checking with your healthcare provider. 

Yes, all of our products are phthalate and paraben-free. 

Rest assured our fragrances are made from essential oils and synthetic isolates. Our scents have passed the EU IFRA and RIFM safety standards. They are also Paraben and Phthalate-free.

Please note: Our Barely There scent is free of fragrance oils and lightly scented with Spearmint essential oil.

Yes, all of our products are formulated without aluminum.

You can find a full list of each product's ingredients on the product page. Just take a look at the 'Key Ingredients' section and click 'Full Ingredients' to see them all.

Thank you for your interest in working with Baudie. Please reach out for more information at partnerships@baudie.com

Thank you for your interest in partnering with Baudie. Please reach out for more information at wholesale@baudie.com

Thank you for your interest in working with Baudie. Please reach out for more information at partnerships@baudie.com